Fairmont Chateau Whistler

Loved everything about the staff - but we got “upgraded” on arrival , without being asked. I had picked an alpine suite with superior view - said recently renovated and high floor superior view… our room may have been bigger? But it was just us - and I purposefully stayed with my 3rd party booking , booking.com because though FAIRMONT offered huge discount rates this summer? That reserved room was not available. Our low floor , lovely though it was room, showed mostly the mini golf and the roof and we kept our curtains closed because of it. Very disappointed for the full price money we paid booking.com

We had the most wonderful time (my wife, our 11 year old daughter and me) and a lot of that was due to the friendliness and courtesy of all of your staff. In fact, I don’t think we had any negative issues while we were here. Listed below is my specific feedback on why our stay was so great. The ease of getting our skis and lift tickets We loved all the Australian kids you hired at the ski rental area. They were so friendly and helpful and there was such a great sense of comradery. We would bring our little dog with us and they all enjoyed petting and holding her The maids were very efficient and always said hello every morning and very pleasant. Our room was made up promptly and efficiently Your concierges were very helpful and had a friendly can do attitude. In many hotels, the concierges get very busy and make you feel like an inconvenience – but that was not the attitude of your concierges The front desk staff was polite and always had a smile on their face The restaurant where we had breakfast served an excellent brunch. The staff was so polite and accommodating. We loved Ivana – so kind The valet parkers were always polite and very professional The servers at the pool area were efficient and served us with a smile What is most important to me, is the experience I give to my child and she had such a great time and made new friends. Please pass along our thanks to all of your staff and thank you again for giving us such a memorable experience.

The guest services at the Fairmont were incredible, everyone from front desk to bar staff were so helpful and friendly - AJ made sure our stay was an unforgettable experience. We spent just one night and planned to ski on day 2 but with access to the amenities even after checkout we quickly reneged on skiing and instead made the most of everything the Fairmont had to offer. Pool and health spa is beautiful, live music at the mallard lounge and great cocktails. Great location slightly removed (but very easy walk) from the hustle of the village but closer to the ski hill and beauty of lost lake trails.

Staff was wonderful! Everyone, from front desk to restaurant to housekeeping, etc were great! Jonathon (concierge) was especially helpful to me & my friend with activities at the hotel & the area. But, everyone was really exceptional.

It is great location, the service is very good. Staff is friendly and welcoming. We celebrated our special anniversary and hotel staff made everything possible to make our day special! The grill restaurant is outstanding, we got great dining experience! I will definitely come back!